Let’s face it–conflict is inevitable.  Conflict is present in our lives, like it or not.   In this high-energy training, Elizabeth will focus on the necessary skills you need for de-escalation of conflict, whether at work, home or in the community.  She will share 3 easy tactics (P.S.C.) you can use on a daily basis to better manage conflict.  You’ll also learn the importance of understanding conflict styles in order to be a better conflict strategist while managing different perspectives.

Training Objectives:

• Gain a strong understanding of what conflict resolution is and how to better manage conflict escalation.
• Learn how to effectively deploy the 3 strategies for making conflict a positive asset:
  • Perception (P): Learn how to control emotions, gain trust from others and really understand your own needs and wants—as well as those of others.
  • 5 Conflict Styles (S): Develop a strong grasp of the top 5 styles people exhibit during conflict.  Be proficient on how to better manage and deploy these 5 conflict styles with the purpose of having a positive outcome.  Understand how these styles can be used as strategic techniques in meetings and during any conflict.
  • Communication (C): Learn how to become a more effective communicator through the use of active listening and  “I” messaging.  Practice with other participants using real life examples.
• Identify skillful conflict resolution techniques for effective leadership.

Training work combines presentation, role-plays and interactive exercises.
Participants will receive a Thomas-Kilmann Conflict Style Test to determine their respective dominant style(s).
At the conclusion of the training participants will know how to better communicate and handle their emotions in a conflict situation.